The organisers of the Barbie Dream Fest weekend in Florida are issuing refunds to attendees after customers complained of a lacklustre event.
The creators of the event promised unforgettable experiences, and advertised a roller rink and disco with a caption that read: Join us for three days of glam, nostalgia, and dream-big energy made for Barbie fans of every generation.
But ticketholders, who paid up to $450 (£340), say it was far from that. Photos of the event show a grey convention centre space with pink cardboard cut-out Barbie signs.
Mattel, which owns the Barbie brand, said that full refunds would be given to everyone who purchased tickets.
One attendee, Michael Gorey, who flew to the event from Ohio for a spring break trip with his daughters and wife, expressed his disappointment saying, Is this it? Like, did I miss something? Others took to social media, sharing complaints, with one Reddit user stating, This event sucks.
Critics pointed to the deceptive marketing, claiming the hype did not match the reality of a sparsely populated convention center with limited activities.
In an attempt to address the feedback, organisers pledged to ensure that all experiences at future events would be improved, stating, We want every fan experience to be an excellent one.
